Lado Coffee

SALES POLICY

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LADO COFFEE – A BRAND FROM VIETNAM

Website: ladocoffee.vn

Lado Coffee establishes this sales policy with the aim of delivering high-quality coffee products with transparent origins, reasonable pricing, and professional services to our customers. This policy applies to retail customers, corporate clients, wholesale agents, retail shops, coffee shops, and distribution partners of Lado Coffee.

1. APPLICABLE PRODUCTS

This sales policy applies to coffee products provided by Lado Coffee, including:

  • 100% Robusta

  • 100% Arabica Catimor

  • Mix 80% Robusta – 20% Arabica

  • Whole bean roasted coffee, ground roasted coffee, and new products developed by Lado Coffee from time to time.

Information regarding ingredients, net weight, roast level, production date, shelf life, and storage instructions is displayed on the product packaging or in the product specifications published by Lado Coffee.

2. TARGET CUSTOMERS

Individual Customers

Customers purchasing products for personal use at home, in the office, or as gifts.

Corporate Clients

Including:

  • Offices, companies, and organizations;

  • Restaurants and hotels;

  • Coffee shops and cafes;

  • Event organizers;

  • Businesses with a regular coffee consumption need;

  • Businesses wishing to order products as corporate gifts.

Corporate clients interested in bulk purchases will receive tailored pricing and supply solutions from Lado Coffee.

Wholesale Agents and Distribution Partners

Lado Coffee applies specific policies regarding pricing, minimum order quantities (MOQ), discounts, and sales support depending on the scale of cooperation.

Specific terms and conditions are outlined in quotes, contracts, or agreements between both parties.

3. PRODUCT PRICING

Product prices are officially published on:

  • The website ladocoffee.vn;

  • The official fanpage and sales channels of Lado Coffee;

  • Direct quotations sent to customers;

  • Contracts or commercial agreements between Lado Coffee and customers.

Selling prices are subject to change depending on:

  • Product line;

  • Packaging size/weight;

  • Order quantity;

  • Promotional campaigns;

  • Policies for corporate clients or wholesale agents;

  • Shipping costs to specific regions.

The final price of an order is the price confirmed by Lado Coffee at the time the order is received.

4. DISCOUNT POLICY

Lado Coffee offers promotional pricing for bulk buyers or long-term partners.

Discount rates are determined based on:

  • Product volume per order;

  • Total order value;

  • Monthly or quarterly purchase volume;

  • Order frequency;

  • Payment method;

  • Volume commitment for corporate clients and wholesale agents.

Specific discount rates will be communicated by Lado Coffee via quotations or custom policies for each customer group.

5. PROMOTIONAL PROGRAMS

Lado Coffee may run the following promotions:

  • Product discounts;

  • Gifts with purchase;

  • Special bundle/combo deals;

  • New customer discounts;

  • Loyalty rewards program;

  • Free or subsidized shipping;

  • Seasonal, holiday, or special event promotions.

Terms and conditions as well as validity periods will be clearly announced for each campaign.

Promotional programs may not be combined with other discount policies, unless otherwise specified by Lado Coffee.

6. ORDERING PROCESS

Customers can place orders through:

  • The website ladocoffee.vn;

  • Official Fanpage;

  • Lado Coffee Hotline/Zalo;

  • Sales representatives;

  • E-commerce platforms or designated distribution partners authorized by Lado Coffee.

An order is successfully confirmed once the customer receives a confirmation notification from Lado Coffee.

For bulk orders, custom roasts, or bespoke products, Lado Coffee may require a deposit before commencing production or preparation.

7. PAYMENT METHODS

Customers can choose from various payment methods supported by Lado Coffee at the time of purchase, including:

  • Cash payment;

  • Bank transfer;

  • Cash on Delivery (COD);

  • Online payment methods integrated on our website.

For corporate clients or wholesale partners, payment terms may be applied in accordance with separate contracts or agreements.

The bank transfer description should include:

Customer Name/Phone Number/Order ID

to facilitate payment verification and confirmation by Lado Coffee.

8. SHIPPING POLICY

Lado Coffee offers nationwide shipping through reliable delivery partners.

Shipping fees are determined based on:

  • Delivery address;

  • Order weight;

  • Order value;

  • Shipping method;

  • Active shipping support policies at the time of order.

Estimated delivery times may vary depending on the destination and shipping courier.

For bulk orders or corporate clients, the delivery schedule will be mutually agreed upon in the purchase order or contract.

9. INSPECTION UPON DELIVERY

Upon receiving your package, please inspect the following:

  • The external condition of the package;

  • Product quantity;

  • Product name;

  • Product weight;

  • Packaging integrity.

If the package is damaged, torn, wet, or containing incorrect items, please take photos or record a video of the package's condition and notify Lado Coffee immediately for support.

10. RETURN AND EXCHANGE POLICY

Lado Coffee supports product exchanges in the following cases:

  • Incorrect products delivered;

  • Incorrect quantities delivered;

  • Products damaged during transit;

  • Torn or unsealed packaging that compromises product quality;

  • Product defects verified to be the responsibility of Lado Coffee.

Customers must notify Lado Coffee within 03 days of delivery and provide relevant photos/videos to facilitate a prompt resolution.

Returned products must be kept in their original condition within a reasonable limit to allow Lado Coffee to verify their status.

11. NON-RETURNABLE CASES

Lado Coffee reserves the right to decline returns or exchanges in the following scenarios:

  • Change of mind or preference after opening the packaging;

  • Products not stored according to instructions;

  • Products damaged by the customer;

  • A significant portion of the product has already been consumed;

  • No proof or information to verify the product's condition upon delivery;

  • Custom or made-to-order products requested by the customer, unless there is a confirmed manufacturer defect from Lado Coffee.

12. ORDER CANCELLATION

Customers may request an order cancellation before the package is handed over to the shipping courier.

For custom roasts, bespoke products, or bulk orders where production has already commenced, the deposit may be non-refundable to cover actual costs incurred.

Specific cancellation terms will be agreed upon by both parties prior to order confirmation.

13. INVOICES AND DOCUMENTS

Lado Coffee issues official commercial invoices in compliance with current regulations for all eligible transactions.

Customers requiring a tax invoice are requested to provide complete and accurate information.

For corporate clients, tax invoice details should be submitted at the time of placing the order to avoid subsequent adjustments once the invoice has been issued.

14. QUALITY COMMITMENT

Lado Coffee is committed to providing coffee that is:

  • Clearly sourced and traceable;

  • Sourced from raw ingredients meeting our brand standard;

  • Roasted and packaged to match the profile of each product line;

  • Accompanied by fully transparent product information;

  • Consistent in quality across batches within the natural limits of agricultural products.

Since coffee is an agricultural product, minor flavor variations may naturally occur between harvest seasons or green coffee batches.

15. STORAGE INSTRUCTIONS

To preserve the best flavor profile, customers are advised to:

  • Reseal the packaging tightly immediately after use;

  • Minimize prolonged exposure to air;

  • Store in a cool, dry place;

  • Keep away from direct sunlight;

  • Avoid high-humidity environments;

  • Do not store near strong-smelling foods or household items.

Lado Coffee recommends consuming the coffee within a reasonable period after opening the bag for the peak taste experience.

16. POLICY FOR CORPORATE CLIENTS

For offices, restaurants, hotels, coffee shops, and corporate accounts, Lado Coffee offers:

  • Coffee profile selection consultation;

  • Custom blending ratio consultation;

  • Volume-based pricing;

  • Exclusive corporate discount schemes;

  • Scheduled recurring delivery services;

  • Custom packaging sizes/specifications;

  • Complimentary sampling prior to partnership;

  • Bespoke roast profile development (subject to minimum production volumes);

  • Long-term recurring supply contracts.

Specific commercial terms will be customized and mutually agreed upon for each client.

17. POLICY FOR WHOLESALE AGENTS & PARTNERS

Agents and partners wishing to distribute Lado Coffee products are eligible for:

  • Wholesale distribution pricing;

  • Volume-based rebates and sales commissions;

  • Professional product photography and visual assets;

  • Brand marketing materials and sales kits;

  • Sales target bonuses;

  • Retail and sales campaign support;

  • Territorial exclusivity agreements (subject to negotiation).

Lado Coffee may enforce minimum order requirements (MOQ) and quarterly sales targets depending on the tier of partnership.

18. CUSTOMER PRIVACY POLICY

Lado Coffee is committed to safeguarding customer data and utilizing it strictly for purposes relating to:

  • Order processing;

  • Shipping and delivery;

  • Customer support;

  • Tax invoice issuance;

  • Direct marketing and promotions (where opt-in is confirmed);

  • Compliance with legal obligations.

Customer personal data will not be disclosed to third parties unless required for transaction fulfillment, authorized by the customer, or requested by legal authorities.

19. FEEDBACK AND COMPLAINTS

Lado Coffee highly values customer feedback regarding our products and services.

To expedite support, please provide the following details:

  • Full name;

  • Phone number;

  • Order ID;

  • Detailed inquiry/complaint;

  • Relevant photos or video footage, if applicable.

Lado Coffee will review your inquiry and provide a suitable resolution based on the factual circumstances of each case.

20. POLICY EFFECTIVENESS

This sales policy becomes effective from the date of official publication by Lado Coffee.

Lado Coffee reserves the right to modify this policy at any time to align with business operations and legal regulations.

The latest version of the policy published on ladocoffee.vn shall be the prevailing and applicable terms.

LADO COFFEE – THE BRAND FROM VIETNAM
Website: ladocoffee.vn

From Vietnam's premium coffee farms to your cup – Lado Coffee is dedicated to bringing you high-quality, fully traceable products tailored to both your personal enjoyment and business needs.