Lado Coffee

SHIPPING POLICY

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LADO COFFEE – A BRAND FROM VIETNAM

Website: ladocoffee.vn

Lado Coffee offers delivery services to ensure that our products reach customers conveniently, safely, and in a timely manner.

1. SHIPPING SCOPE

Lado Coffee supports nationwide delivery to areas within the service range of our shipping partners.

For special areas such as:

  • Island districts;

  • Remote communes;

  • Restricted delivery zones;

  • Areas outside standard service coverage;

Lado Coffee will check shipping availability and notify the customer before proceeding with delivery.

2. DELIVERY METHODS

Depending on the address, quantity, and nature of the order, Lado Coffee may use:

  • Express delivery services;

  • Courier services;

  • Shipping partners;

  • Local urban delivery;

  • Freight trucks or bulk transport services for large-volume orders;

  • Other shipping methods agreed upon with the customer.

Lado Coffee reserves the right to select appropriate shipping carriers to ensure reasonable costs and delivery times.

3. ORDER PROCESSING TIME

Once an order is confirmed, Lado Coffee will proceed to:

  • Inspect products;

  • Prepare items;

  • Pack the order;

  • Hand over to the shipping carrier.

Standard orders will be processed in a timely manner from the moment of confirmation.

For products requiring fresh roasting, custom production, special packaging, or bulk orders, preparation time may be longer and will be communicated directly to the customer.

4. ESTIMATED DELIVERY TIME

Standard delivery times can be estimated as follows:

  • Urban areas and surrounding regions: approximately 1 – 2 working days;

  • Major cities and provinces: approximately 2 – 4 working days;

  • Remote areas, districts, or communes: approximately 3 – 7 working days.

The above duration is an estimate and is calculated from the moment the order is handed over to the shipping carrier.

Actual delivery times may vary depending on the delivery address and shipping conditions.

5. POTENTIAL DELIVERY DELAYS

Delivery times may be longer than expected in the following cases:

  • Public holidays and Tet;

  • Promotional events with high order volumes;

  • Severe weather conditions;

  • Natural disasters;

  • Epidemics or pandemics;

  • Traffic congestion;

  • Restricted transit zones;

  • Carrier overload;

  • Customers changing delivery address or timing;

  • Unable to contact the recipient;

  • Other force majeure situations.

Lado Coffee will coordinate with the carrier to assist customers as much as possible.

6. SHIPPING FEES

Shipping fees are determined based on:

  • Delivery address;

  • Distance;

  • Package weight;

  • Package dimensions;

  • Product quantity;

  • Shipping carrier;

  • Delivery method;

  • Applicable shipping fee support programs at the time of purchase.

Shipping costs will be communicated to the customer during the ordering process, or before the order is confirmed if the system does not calculate fees automatically.

7. FREE SHIPPING & DISCOUNT POLICY

Lado Coffee may offer:

  • Free shipping;

  • Partial shipping discounts;

  • Delivery discount codes;

  • Free shipping on orders over a certain value;

  • Dedicated delivery policies for corporate clients or agents.

Applicable terms and conditions will be published for each specific campaign and period.

8. VERIFYING DELIVERY INFORMATION

Butlers are responsible for providing accurate details:

  • Recipient full name;

  • Phone number;

  • Street address;

  • City/Province;

  • District;

  • Ward/Commune;

  • Special delivery instructions if needed.

Lado Coffee shall not be held liable for any delayed or lost deliveries directly resulting from incorrect or incomplete information provided by the customer.

If any errors are discovered, customers should contact Lado Coffee as soon as possible.

9. CHANGING THE DELIVERY ADDRESS

Customers may request to change the delivery address before the order is handed over to the shipping carrier.

If the order has already been handed over, address changes will be subject to the policies of the shipping carrier.

Any additional shipping costs arising from address changes must be paid by the customer.

10. INSPECTING GOODS UPON RECEIPT

Upon delivery, customers are advised to check:

  • The condition of the package;

  • Product quantity;

  • Product name;

  • Packaging specifications;

  • Condition of the packaging.

If the package is found to be:

  • Torn;

  • Punctured;

  • Severely dented;

  • Wet;

  • Unsealed;

  • Showing signs of tampering or opening;

customers should take photos or record a video before opening the package and immediately notify Lado Coffee.

11. INCORRECT OR INCOMPLETE DELIVERIES

If the received order is:

  • The wrong product;

  • An incorrect quantity;

  • Missing items;

  • Not matching the confirmed order;

please contact Lado Coffee within 3 days of delivery.

Once verified, Lado Coffee will offer one of the following solutions:

  • Send additional items;

  • Exchange the products;

  • Refund the value of the missing items;

  • Or other mutually agreed solutions.

12. DAMAGE DURING TRANSIT

In case products are damaged during transit, customers are kindly requested to:

  • Keep the product;

  • Keep the packaging;

  • Take photos of the package;

  • Take photos of the damaged product;

  • Provide an unboxing video if available;

  • Contact Lado Coffee for assistance.

Upon verification and confirmation, Lado Coffee will coordinate with the customer and the carrier to handle the issue in accordance with our return and exchange policy.

13. UNDELIVERABLE ORDERS

An order may be returned to us if:

  • The customer cannot be contacted;

  • The customer refuses delivery;

  • The delivery address is incorrect;

  • The recipient is absent after the standard delivery attempts by the carrier;

  • The customer requests a cancellation while the package is in transit.

If the customer requests redelivery, additional delivery charges may apply depending on the cause of the failure.

14. CASH ON DELIVERY – COD

For orders eligible for COD, customers shall pay the confirmed amount to the delivery courier upon receiving the products.

Certain orders may not be eligible for COD, including:

  • Bulk orders;

  • Customized products;

  • Made-to-order products;

  • B2B or corporate orders;

  • Specific designated delivery areas.

In these cases, Lado Coffee may require prepayments or deposits.

15. BULK ORDERS & B2B CLIENTS

For:

  • Distributors;

  • Coffee shops;

  • Restaurants;

  • Hotels;

  • Offices;

  • Corporate accounts;

  • Bulk orders;

Lado Coffee can tailor delivery arrangements and transport costs.

Negotiable terms include:

  • Scheduled recurring delivery cycles;

  • Specific drop-off locations;

  • Volume per delivery batch;

  • Logistics solutions;

  • Shipping costs;

  • Free delivery thresholds;

  • Loading, unloading, and reception responsibilities.

Detailed terms can be formalized via contracts, purchase orders, or quotes.

16. RESPONSIBILITIES OF LADO COFFEE

Lado Coffee is responsible for:

  • Preparing the correct products according to the confirmed order;

  • Packaging items appropriately based on product nature;

  • Providing accurate delivery details to the shipping carrier;

  • Assisting customers in tracking and resolving any issues that may arise;

  • Coordinating to resolve delivery-related complaints within Lado Coffee's scope of responsibility.

17. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate recipient details;

  • Remaining reachable by phone during the estimated delivery period;

  • Inspecting the products upon receipt;

  • Making full payment using the confirmed payment method;

  • Promptly reporting any detected issues;

  • Providing necessary information, photos, or videos for Lado Coffee to process claims.

18. SUPPORT INFORMATION

To receive assistance regarding shipment status, please provide:

  • Full name;

  • Phone number;

  • Order ID;

  • Delivery address.

Information regarding our official customer care channels is published at:

Website: ladocoffee.vn

19. POLICY VALIDITY

This shipping policy is effective from the date of publication by Lado Coffee.

Lado Coffee reserves the right to update this policy to align with our business operations, shipping carriers' policies, and legal regulations at any given time.

The latest version published on ladocoffee.vn shall be the prevailing version.

LADO COFFEE – A BRAND FROM VIETNAM
Website: ladocoffee.vn